Frequently Asked Questions

Flowers & Flower Care

  • What are inverted roses?

    Inverted roses, also known as reflexed roses, are hugely popular in Los Angeles. Each rose petal is individually inverted by hand to create the most unique bloom you’ll ever lay your eyes on. Inverted roses live just as long as the classic style. Sometimes light bruising can form from the creases, but this doesn't take away from its beauty and lifespan. There are only certain rose varieties that can be styled this way - and we are NZ's experts when it comes to inverting roses!

  • What are classic roses?

    These roses are designed without any petal tampering, so if you want a traditional style, this is the style for you.

  • How do I care for my vase arrangement?

    Your flowers have been designed directly into the vase, with the water level at about the halfway point for transport purposes. Please fill your vase with water as close to the top as possible, as there will be some short stems that might not reach the water level. Keep an eye on the water level over the coming days and top it up when needed. Your flowers will drink a lot of water! Keep the arrangement in a cool place, out of direct sunlight.

  • How do I care for my handheld bouquet?

    Remove all of the packaging, tissue and wrap as soon as possible. Cut at least 5CM off the stems and place in clean water. Cutting the stems is very important, as it helps to freshen up the flowers and allows them to drink easier. Make sure all of the leaves are above the water level to prevent souring the water. Re-cut the stems and replace the water every two days. Keep your flowers in a cool place, out of direct sunlight.

  • How do I care for my wrist corsage / buttonhole / hair piece?

    If you received your flowers the day you plan to wear it, keep it in a cool and shaded place. If you received your flowers the day before wearing it, keep your piece in the kitchen fridge. Sometimes we package floral accessories into a sealed bag with damp tissue. This perserves the flowers for longer life. If yours is packaged this way, keep your accessory in the bag until you plan to wear it.

  • How do I attach my wrist corsage / buttonhole / hair piece?

    Wrist corsage - Your flowers have been designed onto an adjustable metal bracelet. Carefully widen the band to slip onto your wrist before pinching it closed again. The flowers are extremely delicate, so please be gentle and handle them with utmost care. Buttonhole - We have provided a pearl-headed pin to attach to your shirt or jacket. Simply hold the buttonhole up to your shirt, stitch the pin through the shirt and pierce through the flower stem. It's the same technique as attaching a badge or brooch to your shirt. Hair piece - Your piece has been designed onto a wide tooth comb. This can be placed in your hair whichever way you wish - it's very versatile!

  • Do you make head wreaths?

    Absolutely! Please send us a message with a brief description and we'll be in touch with a quote.

  • I am interested in booking a wedding consultation but would like to know if you are available on my wedding day first?

    Fair enough! Please send us a message to check our availability first. If you book a consultation which ends up being on a date that's unavailable, we will refund you.

  • Why do you charge for a wedding consultation?

    We spend a lot of time upfront designing the flowers, creating a mood board, and discussing our concept with you. The consultation fee covers this advanced work. It also protects the unique designs we crafted from being passed over to other florists to execute. The cost of the consultation is deducted from your final payment if you book with us.

Placing an Order

  • Can I pick-up my order?

    You are welcome to organise a pickup with us via email and collect from our workspace in Takapuna. All orders will need to be paid in advance with bank transfer before collecting.

  • What flowers will be used in my order?

    We use seasonal flowers throughout the year, so it changes daily. Some staples in our inventory are roses, snapdragon, stock, freesia, callas, peonies, hydrangea, orchids, dahlias, tulips. This list goes on and on so we'll keep it brief! But if you want to know what flowers we'll use for your order, please Contact us and we’ll let you know what we have in stock.

  • I really like a photo on your website. Can you replicate it?

    We will do our best to replicate photos from our website and social media if you provide us with a request to. However, flower seasonality plays a big factor into what we can replicate at certain times of the year. Please leave a note in the special instructions box with any requests you have, and we'll do our best to accommodate.

  • I want a certain flower / I have a custom request. Can you do that?

    Sure! Please contact us before placing an order and we can discuss it with you.

  • I want my order to be anonymous. Is this possible?

    No problem. Just give us a heads up in the special instructions box at checkout.

  • Where are you located?

    Our workspace is in Takapuna, North Shore, Auckland.

  • Can I cancel my order?

    Please give us at least 24 hours notice if you need to cancel your order. If the flowers have already been made, you cannot cancel your order.

Delivery Information

  • When will my order be delivered?

    Monday to Friday, the courier picks up at 11AM and delivers by 3PM. On Saturday they pick up at 12PM and deliver by 4PM. If you place a same-day delivery, your order will go out on the afternoon cycle from 3:30PM to 6PM. Please contact us in advance if you require a delivery by a certain time. Over busy seasons such as Valentine's Day, Mothers Day and Christmas, the couriers cannot guarantee any ETA’s due to the high volume of deliveries they experience, and therefore the above delivery times aren't applicable. Please be patient – it’ll be worth the wait.

  • I got a message at checkout that said the address is not in the local delivery radius. Can I still order?

    Yes, however, your order will arrive late. Greater Auckland areas can only be delivered at the end of the day, which your delivery address is included in. If you are OK with this, please contact us and we will quote you the delivery cost and make sure you can successfully checkout. Areas affected are: Waitakere, Laingholm & surrounding areas, Riverhead, Coatesville & surrounding areas, Pukekohe, Waiuku & surrounding areas, Whitford, Beachlands & surrounding areas, and the Rodney area. Unfortunately, we cannot deliver to Helensville & Waiheke Island.

  • Will I get confirmation of delivery?

    You will have an email confirmation of courier pickup, but you will not receive confirmation of delivery. Our couriers are very reliable and we rarely have issues. If you do not hear from us, then the delivery was successful.

  • Why do you need a recipient phone number?

    The drivers often need assistance on arrival for a number of reasons; sometimes it’s a locked gate, no access to the property, dogs on the property, an apartment complex, or nowhere safe to leave it. Having a phone number for the recipient means the courier can contact them directly to sort it out. If there is no phone number and the courier needs to re-deliver, a re-delivery charge will occur.

  • What happens if no one is home?

    The flowers will be left in a safe and sheltered place if possible, and if not, the courier will call the recipient to organise a delivery time.

  • Do you offer same-day delivery?

    Our website doesn't offer this, but we may be able to help you. Please contact us in the morning and we can arrange an afternoon delivery for you. Unfortunately, we cannot deliver to businesses if the order is not placed by 10AM.

  • Can my order be delivered at my chosen time?

    The couriers must approve time sensitive deliveries beforehand. Please contact us in advance if you require a delivery by a certain time so we can run it by them. Please note that time pressure deliveries may result in a higher fee.

  • Do you deliver on Sunday?

    No, sorry.

  • Do you deliver on public holidays?

    No, sorry.